Delivery Costs
Delivery is 17,00 EUR on ALL orders (for FR, DE, NL, BE, LU).
Delivery is 27,80 EUR on ALL order (for ES, AU).
Despatch Day
Provided the item/s are in stock and the order is placed before 3:00 PM; goods will be despatched the working day after your order.
How long does delivery take?
Provided the item/s are in stock: delivery will take 1 to 2 working days after the despatch day (see above).
Whilst we try our very best to deliver on schedule, there are occasions when we are not able to do so. Green Warehouse cannot guarantee to meet the deadlines outlined above. We accept no responsibility for the consequences of delivering late (or early).
Taking Delivery
Couriers only deliver between 9AM and 5PM Monday to Friday and cannot specify dedicated delivery times due to the nature of their complex delivery schedules. However you will be sent a tracking email informing you of the expected delivery time to within an hour (if you have entered your email address in the courier email box at the checkout).
If delivery is unsuccessful, a card will be left and the item/s will be returned to the nearest depot for collection.
Reporting Undelivered Orders
If in the unlikely event, you have not received your goods within the specified delivery period you must let us know within 14 days of the despatch date. We cannot accept liability for goods not delivered within 14 days of despatch, as the couriers do not allow us to claim for lost items after this period.
Damaged or faulty goods
In the unlikely event that your goods arrive damaged or faulty, we reserve the right to send appropriate parts or products to replace those damaged or faulty.
Damaged or faulty goods must be reported to us within 14 days of delivery.
Incomplete orders or parts missing
In the unlikely event that manufactures accidentally omit parts or items from the product box or packaging, we reserve the right to supply replacements of those parts or items.
Missing parts or items must be reported to us within 14 days of delivery.
Cancellation prior to despatch
If you wish to cancel your order you can notify us by email to info@greenwarehouse.co.uk provided goods have not been packed for despatch.
Returning unopened goods
Where goods have already been dispatched to you, you can return goods unopened for any reason at any time within 14 days of receipt for a refund or exchange (please note, there will be a 10% restocking charge to cover initial carriage costs). You must contact Green Warehouse to obtain a return number prior to returning goods. Simply email us info@greenwarehouse.co.uk or call us on for this.
The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will refund the amount paid (less the 10% restocking charge, if applicable).
Returning used or opened goods
We cannot accept used or opened goods unless proven to be faulty or damaged.
All of the above does not affect your statutory rights.
Please see our full terms and conditions here.