Cancellation prior to despatch
If you wish to cancel your order you can notify us by email to firstname.lastname@example.org provided goods have not been packed for despatch.
Returning unopened goods
Where goods have already been dispatched to you, you can return goods unopened for any reason at any time within 14 days of receipt for a refund or exchange (please note, there will be a 10% restocking charge to cover initial carriage costs). You must contact Green Warehouse to obtain a return number prior to returning goods. Simply email us email@example.com or call us on for this.
The costs of returning goods to us shall be borne by you.
Upon receipt of the goods we will refund the amount paid (less the 10% restocking charge, if applicable).
Returning used or opened goods
We cannot accept used or opened goods unless proven to be faulty or damaged.
All of the above does not affect your statutory rights.